AI will revolutionise the way we shop
Experts from Nuance – a companied dedicated to creating AI bots for boosting businesses – have said that we will be able to talk to robots at any point from our homes when doing our shopping via home-integrated systems.
Similar to the ways in which social media changed the process of how we read news, AI will change the landscape of shopping for the average consumer.
John Heater from Nuance told Express.co.uk: “In the same way that Facebook opened up the way that the media got accessed … the same thing will happen within the enterprise space.
“There are going to be so many different channels in which the customer can access the enterprise.
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“Where AI and bots become critically important, it is not going to be scalable to build up solutions specific to every single channel but human language is the universal interface so it will unlock the ability to build these solutions once and have them available in many different access points.”
Bots are also eventually going to be doing the bulk of the sales work, Marina Kalika, director of marketing at Nuance, added.
As millennials grow and the next generations come along, bots will become more prominent as younger people “do not have an issue with talking to bots”, she stated.
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AI will be ubiquitous
However, this does not mean that humans will be left without a job.
Ms Kalika said: “I think the need for human interaction will remain so I think it will be a very symbiotic relationship between humans and robots.”
Mr Heater agreed, saying that humans will actually become more valuable and “co-exist” with bots in the workplace.
AI will be integrated into the home
He said that humans will be needed to use reason and form an emotional connection, “that way, they become more valuable because they’re actually establishing a strength to the land of an enterprise and not simply completing a transaction.”
He added that computers will take on “the mundane tasks so the humans can take on the complex tasks.”
For all those worried about the rise of AI, experts have some news for you – it is already here.
Ms Kalika said: “AI is here, and it is being used and they just don’t know it.
“Consumers don’t realise that AI is happening.”
But it has not reached its full potential, Mr Heater said, saying that “technology can be an extremely powerful tool” but “everything requires some sort of boundaries”.