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Call centre workers can hear what you say when put on hold
The repetitive hold music, not knowing when or if you are going to talk to someone, and if it’s a premium number – the steep phone bill you're racking up.
The calls can be recorded for quality control, but as it turns out that tense waiting period is also caught on tape.
The horrible discovery was made by Twitter user Kylie Janam, who said her life was now “tainted by shame”.
She said: “Do you know the things I have said whilst on hold?
“Do you know the curses I have placed on all those that come before me? I’m so sorry.”
Other Twitter users were also left shocked that they were still being recorded while on hold.
Kylie Janam broke the news on social media and said her life was now ‘tainted by shame’
When I put somebody on hold… I can still hear them as clear as I have ever done
Call centre worker
One girl said she used to sing along to the hold music and another revealed he had been banned for life from a company while on the phone.
Many companies record the calls “from start to finish”, and those working in the call centre can hear your on-hold complaints.
Reports say this could make the call centre workers more likely to dodge your call.
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One tweeter said said: “When I put somebody on hold… I can still hear them as clear as I have ever done.
“My phone records what they are saying at all times, it never records hold music.
“I often hear people moaning / b****ing about the company.”
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Some companies record the calls ‘from start to finish’ and workers can hear your on-hold complaints
But don’t worry too much about what you’ve said when put on hold because you might be brightening up a call centre worker’s day.
One call centre worker said: “Getting to listen to people complain is my favourite part.
"We used to put the funny ones on loud speaker and play the recordings back."