A 15-year-old girl has been critically injured and 19 other people hurt as a double-decker London bus collided with two vehicles and hit a bus shelter.
The bus collided with a car, a single-decker bus and hit a shelter at West Croydon bus station at about 12:20 GMT.
The driver of the 198 Arriva double-decker bus has been arrested on suspicion of drink driving.
London Ambulance Service (LAS) said paramedics treated 20 people, 18 of whom were taken to hospital.
A Met Police spokesman said the 15-year-old girl had been a passenger on the bus and was taken to a south London hospital.
He added: “She remains there in a critical condition. Her next of kin have been informed.”
Videos on social media showed dozens of emergency service workers at the scene.
Graham Norton, assistant director of operations at LAS, said the service sent “a large number of staff” to the scene, including eight ambulance crews, a motorcycle paramedic, a hazardous area response team, paramedics and London’s Air Ambulance.
“We treated a total of 20 patients at the scene, and 18 of these were then taken to hospital,” he said.
“They had mostly suffered minor injuries, but one patient was seriously injured.”
An LFB spokesman said the two people who had been in the car were suffering from shock.
A TfL spokesperson said: “We are aware of an incident involving a route 198 bus at West Croydon bus station.
“We are supporting the emergency services and will work with them and with the operator, Arriva, in their investigation into this incident.”