Virgin Media email users are reporting major issues with their service
Virgin Media email customers are encountering major problems with their services .
Users have flocked to social media to complain that emails are not being received properly by their accounts, causing them to miss potentially crucial messages.
However other customers have claimed that Virgin Media’s entire mail servers are not working, with the company’s online resources also being unaccessible, leaving some users with no access to their emails at all.
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The issue appears to have been going on for some time, with several threads on the Virgin Media Community support page detailing wrestling with the problems.
Users have complained about receiving 421 error messages, which concerns email messages from potential spam bots being blocked by Virgin Media’s security protection.
Those missing out included one school complaining that parents were not receiving weekly email updates concerning school activities.
Virgin Media says the issues should now be resolved, but many users are still seeing issues
Virgin Media customers took to Twitter to complain about the issues
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The company says that the issue does appear to stem from over-active spam filters blocking mail being sent to users.
A spokesperson told The Register, “We believe a small number of users experienced issues when trying to send mail to Virgin Media email addresses because they were categorised as 'spam’.”
“We've now rectified this and apologise for any inconvenience caused.”
“We continue to review the system to ensure it's working effectively, while keeping our customers safe online.”
Virgin Media tweaked its email filtering system at the end of last year following multiple complaints that messages were being lost or missed.
However the news will not come as welcome news to Virgin Media customers, who have had to endure a number of price rises in recent months.
According to research from uSwitch, based on the average price of line rental across the six biggest providers, broadband users are now forking out £216 a year, which is £58 a year more than in 2011.
The research showed that Virgin Media customers are now paying 29 per cent more than five years ago.