Delta Air Lines stated they would pay up to £8000 if passengers are kicked off their flights
The move by Delta Air Lines follows a firestorm of criticism after a traveller was dragged by airport security guards from a plane operated by rival carrier United, to make way for a crew member.
Delta chief executive Ed Bastian said all employees had been sent a memo stressing the need for passengers to voluntarily giving up their seat in similar situations, rather than being told at the last minute that they could not fly.
He said the compensation “may sound generous” but stressed Delta “bumps” less than one in 100,000 fliers. This is among the lowest in the aviation industry.
The deal is another blow to United, which is being sued by Dr David Dao, 69, after clips of his forcible ejection from a plane in Chicago, went viral online.
We need to use this regrettable event as a defining moment
The Vietnamese-American physician claims he suffered “significant concussion,” a broken nose and lost two teeth when the security staff used “unreasonable force and violence” to drag him from the plane just before take-off.
President Donald Trump described the incident as “horrible” after Dr Dao’s lawyer Thomas Demetrio said his bloodied client had become “a poster child for the mistreatment of passengers by the airline industry”.
He also revealed that the doctor would need to undergo reconstructive surgery for his facial injuries.
Shocking reasons people have been kicked off flights
Mon, January 16, 2017
Shocking and ridiculous reasons people have been asked to leave an aeroplane.
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Ridiculous reasons people have been kicked of flight
The chairman of united said that the incident was a 'defining moment' for the company
The shocking incident, viewed by tens of millions on the web, wiped about £639million off United’s share value despite a pledge by the company to urgently review its policies of bumping passengers on overbooked flights.
United chairman Robert Milton said: “We need to use this regrettable event as a defining moment and pivot off it to craft friendly policies, and redouble our efforts to win back the trust of everyone.”
Industry experts last night predicted that Delta’s move to hugely increase compensation on its flights to bumped passengers is likely to be followed by other major US carriers.