The quality of elderly care has fallen
Both elderly care and child care come in for criticism in the latest analysis of 9,000 reviews in the Good Care Guide.
The damning condemnation is directed at the providers of care for older people – particularly agencies which offer home visits by carers to help with basic needs.
Two in five of the elderly customers, or their relatives, rated the agencies as poor or bad for quality of service and for value for money last year.
Just over 40 per cent of home care agencies were rated poor last year
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Poor reviews for care for older people reflect the growing concerns about the funding of care and the care crisis
Five years ago 22.7 per cent of home care agencies were rated poor or bad but by last year this had risen to 41.6 per cent.
Complaints centred around poor communication, badly trained staff offering rushed and irregular visits, poor timekeeping and high costs for mediocre care and service.
The average cost of a carer visiting an elderly person in their home is £15 per hour.
The average cost of a carer visiting an elderly person in their home is £15 per hour
Stephen Burke, director of Good Care Guide and of United for All Ages, said: “Poor reviews for care for older people reflect the growing concerns about the funding of care and the care crisis. With our ageing population and more older people needing care at home, it’s critical that families can access home care services they can rely on.
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“As Government puts more of the responsibility onto families for providing and paying for care for older people, we expect their reviews to get even tougher about the quality of care. We must learn from what families think about care. Once again families rate childcare as better than eldercare.”
Care homes were rated poor or bad for quality of care by 11.8 per cent of reviews in 2012 and by last year this had increased to 25.9 per cent.
On value for money, care homes were rated as poor or bad by 12.4 per cent of reviews in 2012 but now stand at 27.2 per cent.
According to healthcare specialists Laing & Buisson, care homes can cost an average of £28,500 per year for a residential care or £37,500 if nursing is required.
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Alongside criticism of the care of vulnerable pensioners, parents of young children also complained about falling standards in nurseries.
Last year 82.5 per cent rated the nursery they use as good or excellent for quality of service, a fall from the 88.7 per cent who did so in 2012.
In 2012, 9.3 per cent of reviews rated nurseries as poor or bad for value for money – by 2016 this had increased to 12.8 per cent.
And 90 per cent of parents using nanny agencies rated them as good/ excellent in 2012 compared to 86.5 per cent in 2016 The Good Care Guide website allows people to rate and review registered childcare and eldercare services in England, Scotland and Wales.
It was launched in 2012 and has had more than three million visitors.
The site features more than 65,000 registered providers of childcare (nurseries and other group childcare) and adult care (care homes and home care agencies).
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