Pauline Middlemore, staff nurse, Claire Moynan, deputy ward manager, and Karon McCabe, staff nurse
The Medical Procedures Unit (MPU) at the Cumberland Infirmary in Carlisle, continues to go from strength to strength with a recent patient experience survey (May 2017) showing that 100% of patients surveyed on the unit would be highly likely or likely to recommend the service to their friends and family.
In addition, the unit was highlighted as an area of ‘outstanding practice’ by the Care Quality Commission (CQC) following the Trust’s most recent inspection. The CQC said in their report that ‘the growth, expansion, and development of the MPU service was impressive.”
The unit offers patients more comfort and privacy, and avoids the need for admission to a hospital bed. A dedicated and experienced nursing team care for patients who may attend the hospital on a regular basis for treatment such as infusions of biological therapies and blood transfusions, or require a day case treatment. Before the unit opened in September 2015, these treatments would have been undertaken in a variety of different settings across the hospital. Since opening, the unit has carried out 3,750 procedures.
Comments from patients include:
“The staff couldn’t be better and they treat me as one of the family.”
“The staff work brilliantly together. I have been treated with respect and dignity, very much so. I am happy with the amount of information I have been given, more than enough.”
“The staff are excellent, very friendly and professional.”
Claire Moynan, deputy ward manager for the MPU, said: “The feedback from patients has been wonderful and we’re really pleased the CQC share our patients’ views. We see many patients again and again who give positive feedback about the care they receive.”