ScotRail is failing to hit its performance target despite slight improvement in reliability
The data showed 91.6 per cent of trains were on time or less than five minutes late in the four weeks to February 4.
This was a 1.9 per cent rise on the previous four weeks, and up 2.3 per cent on the same period last year.
But its average over the last 12 months now stands at 90.1 per cent – short of the 91.3 per cent target stipulated in Dutch firm Abellio’s £7billion, 10-year franchise.
There has been widespread public anger over delays, cancellations, and overcrowding
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Humza Yousaf said he expected ScotRail to hit their targets by the end of March. That deadline is fast approaching. The clock is ticking
The figures come just weeks after passengers were hit by another hike in fares – and the Scottish Government refused to intervene and impose a freeze.
There has been widespread public anger over delays, cancellations, and overcrowding.
Both outgoing ScotRail Alliance managing director Phil Verster and Transport Minister Humza Yousaf have said they expect to hit they yearly target by March.
The operator was ordered to produce a 249-point performance improvement plan in September.
The figures come just weeks after passengers were hit by another hike in fares
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Scottish Labour transport spokesman Neil Bibby said: “Five months on ScotRail are still missing their key performance target.
“Humza Yousaf said he expected ScotRail to hit their targets by the end of March. That deadline is fast approaching. The clock is ticking.”
Mr Yousaf said the new figures were “encouraging” but that the yearly target is “not quite where we would want it to be yet”.
He said: “It is, however, encouraging to see four continued periods of improvement, especially during the winter period.
“Working with the industry, we remain focused on ensuring the performance improvement plan is implemented effectively and real improvements continue to be seen over the next few months.”
Perry Ramsey, ScotRail Alliance operations director, said it was “working round the clock” on a network upgrade.
He added: “Today’s figures show that, despite the huge challenge of this work, we are continually improving the service we deliver to our customers, every single day.
“It is now clear that the Performance Improvement Plan, introduced late last year, is working and we will continue to keep customers at the heart of everything as we seek to consistently improve our performance.”
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