Police were called to a Wetherspoon’s pub after birthday guest was 2p short at the bar
Tanya Powell was celebrating her 46th birthday with some 40 friends and relatives when staff refused to serve one of them because she was 2p short.
They told her she could not take her drinks away from the bar until she had the correct money.
The woman returned with the 2p and picked up her drink but the pub chain said she was then threatening and rude to staff.
As a result they called police to the popular Packet Pub in Falmouth, Cornwall who calmed things down and left without making any arrests.
One of the party-goers Sarah Hibbert said: "It was just terrible customer service.
The friend was not allowed to take her drink away from the bar until she got the missing pennies
"To call the police out on something like this was a waste of police time and a something that could easily have been avoided.
What they did was petty and pathetic
Party-goer Sarah Hibbert
"What they did was petty and pathetic."
Ms Hibbert praised the response of police, who she said were friendly and level-headed, but added: "It should never have escalated.
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"It was really terrible customer service which turned the thing into something it shouldn't have been.
Wetherspoon’s staff called the police and claimed the guest was rude towards staff
"I don't think any of us will be going back there again."
Wetherspoon's said some members of the group threatened the manager – who in their view was right to call the police.
Spokesman Eddie Gershon said: "The police were called because a group of people involved in this incident threatened the manager and staff.
One party-goer praise the work of the police complained about the customer service
"The manager made the right decision to call the police and as far as we are concerned the group were out of order.
"They say that the police were called because one of the group was two pence short at the bar.
"They fail to say that the individual was then served when she returned with the correct money for her drink, but was rude and threatening to a member of bar staff."