A police officer looks at flowers left near the scene of a tram crash in Croydon
The handwritten notes were originally sent from the wife of a survivor from the crash, who forwarded the letters to the police to send to other survivors – yet were sent to the victims of tragic accident.
The family of the late 52-year-old Phillip Logan were said to be “fuming” after reading the survivor's wife heartfelt message, as she ask if other survivors’ families wanted to meet up and talk about their painful memories.
How could someone get it so wrong?
Danielle Whetter, victim's granddaughter
Although the force apologised for “any unnecessary hurt” caused to the bereaved families, Mr Logan’s granddaughter said “receiving the letter was a bit of a kick in the teeth”.
But Mr Logan's family said they were even more disturbed because the transport police failed to send them a report of conclusions of the crash investigation, before details were publicly released.
Rail officials investigate the tragic scene
Danielle Whetter said: “As far we’re concerned, we’ve sorted out everything financially that would have been linked to grandad so we weren’t expecting any letters to him to come with his name on.
“How could someone get it so wrong? These seven people, their faces, their names, the areas where they were from have been plastered all over the national news, how can you get it so wrong?
The tram completely overturned on itself
“I wasn't there at the time but my nan was quite distressed when she opened it which is totally understandable. I wasn't there at the time but my nan was quite distressed when she opened it which is totally understandable. This is a lack of care and attention."
The Rail Accident Investigation Bureau (RAIB) insisted they posted the report but it did not arrive on time.
A spokesman for the RAIB said: "Several families did not receive their copies of our interim report in the post on time.
Seven people died after the tram driver fell asleep
"Where we were made aware that a report had not been received, we dispatched further copies. Unfortunately, not everyone received the report before it was published. We are sorry that this has happened."
A spokeswoman for the BTP said: "We are working hard to ensure that everyone involved in the Croydon tram derailment is receiving the support they need and sent out letters to invite people to a forum being organised by one of the survivors."