Sharon Duncan Granston claims she found a dead cockroach in her curry during her luxury holiday
Sharon Duncan Granston was four forkfuls into the beef curry at five-star ClubHotel Riu in Negril, Jamaica, when she allegedly spotted the two-and-a-half-inch insect lying on the plate.
Beauty therapist Mrs Duncan Granston, 49, says that later on in the all-inclusive £2,500 Thomson holiday they spotted a mouse in another of the hotel's restaurants where a waiter tried to stamp on it in front of shocked diners.
She claims to have been so disgusted by the two incidents that she was forced to only eat food that was cooked in front of her – losing 3lbs in the process.
After being "traumatised" by the incident, Mrs Duncan Granston claims she wanted to go home after dreaming cockroaches were chasing her in the night.
Mrs Duncan Granston from Theydon Bois, Essex, said: "I can't believe how horrifying it was.
"I scooped the curried beef onto my plate [as it was a buffet-style restaurant] and sat down with my husband and friends and began to eat. I then looked down and saw this whole curried cockroach.
"I shouted out to my husband Herman – I was in shock and felt sick looking at it.
She was staying at five-star ClubHotel Riue in Negril Jamaica
"Thank God I looked down when I did. Even if it was broken up I probably would have still seen as it was massive."
want some compensation for what happened to me, it ruined my holiday
Sharon Duncan Granston
Disgusted, Mrs Duncan Granston confronted the manager who was eating the same curry in the restaurant area and claimed she initially dismissed their complaint before hauling the apologetic chef to their table.
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She said: "I got up and spoke to the manager who didn't apologise and carried on eating. The waitress sat with her asked what I was eating, I replied 'the same thing you are'.
The mum also claims she saw a 'Basil Fawlty' waiter try to stamp on a mouse
"After returning to my table the chef eventually came out and said 'I can't really say sorry – it isn't going to be good enough for what's happened'.
"He offered to cook personally for us for the rest of the stay but I just wanted to leave the restaurant.
"When I went back to my room I was sick. I'm terrified of insects and cried all night – I just wanted to go home.
"When I managed to sleep, I dreamt they were chasing me."
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Mrs Duncan Granston complained to a Thomson customer relations rep the following day and claims she heard nothing back but then spoke to another Thomson rep who was more sympathetic to their complaint.
She said: "When we spoke to the rep on the Sunday she was lovely – she was absolutely horrified by what had happened and could see how upset I was.
"She tried to move us to another hotel but all the Thomson hotels in Negril were fully booked so she took it to the hotel management.
"They sent a couple of bottles of sparkling wine to the room and said they would book us into restaurants in the complex but it didn't make up for what had happened.
Mrs Duncan Granston said the experiences 'ruined' her holiday
"After the cockroach incident, I wouldn't eat anything I couldn't see clearly, I was really traumatised by what had happened."
Mrs Duncan Granston evening the group dined at the hotel complex's Italian restaurant and claim they spotted a mouse darting between the tables.
Mrs Duncan Granston said: "We saw a little mouse running around in there – it came out from a hole in the wall cavity, peed on the floor and then ran away.
"It's so unhygienic, it could have been running on the tables.
"The waiter tried to stamp on it in front of us – it was like something out of Fawlty Towers.
"I'm an animal lover and didn't want to see that."
Mrs Duncan Granston claims that it took more than a month for Thomson to respond to her complaint but is unhappy with their offer.
Mrs Duncan Granston said: "I want some compensation for what happened to me, it ruined my holiday.
"What they've offered is quite insulting and doesn't take into account that my husband and friends all saw what happened."
A Thomson spokesman said: "We're very sorry to hear of Ms Granston's experience.
She said she was 'traumatised' by the incident and wanted to go home
"Our teams in resort did everything they could to assist the customer at the time of her complaint however unfortunately all suitable accommodation alternatives were full on this occasion.
"We're now currently in contact with the customer to apologise again and offer a resolution.
"We'd like to reassure customers that this was an isolated incident and that the hotel in question continues to score highly on our customer satisfaction questionnaires."
Express.co.uk has contacted ClubHotel Riu for comment.
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