Alisha Naylor and her two-year-old son Jack attended A&E after a fall on Friday night
Alisha Naylor said she saw buckets of sick abandoned in waiting rooms and poorly patients being forced to wait in interview rooms when her two-year-old son Jack attended Royal Manchester Children's Hospital (RMCH) after a fall on Friday night.
The mum-of-two claims staff at the hospital "couldn't cope" with the number of visitors and made a string of errors including losing Jack's prescription and wrongly admitting him to an unclean bed.
Jack was transferred to RMCH at 9pm on Friday after initially being treated for his head wounds at Salford Royal Hospital.
Alisha Naylor claims Jack waited seven hours for surgery with a horrific three-inch gash in his head
The family were told to return on Saturday morning at 8.30am, but say Jack was not given a bed until 3.30pm.
The A&E waiting area was out of control. It was totally chaotic
Ms Naylor has now written a furious tongue-in-cheek 'thank you' note written from the point of view of her son.
In the letter, a sarcastic 'Jack' said: "It was great fun trying to pull it off in the night and also for being able to play chase with my mum and dad for seven hours the next day in your big A&E department whilst you found my bed upstairs."
Ms Naylor, 27, said: "I wrote the note from Jack's perspective because at the end of the day he's a two-year-old baby who was in agony for a day.
Ms Naylor has written a furious tongue-in-cheek 'thank you' note written from Jack's point of view
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"He can't speak for himself but I wanted to get the point across that it was him who was suffering through all this.
"The A&E waiting area was out of control. It was totally chaotic. There were kids sprawled everywhere on the floor and buckets of sick lying around.
"The staff were doing their best but it was as if they couldn't cope. They were getting mixed up about beds, prescriptions, everything. I was traumatised.
"When we got there on Friday night they bandaged Jack up and said to go home and come back at 7.30am in the morning.
"I'd have preferred him to stay in and be monitored overnight but they assured me he'd be put on a ward straight away and have his own bed while they prepared him for surgery.
"Then they said don't come in at 7.30am, come at 8.30am instead. Then we were delayed leaving the hospital on Friday night by 90 minutes because they'd put Jack's antibiotics in the wrong box.
Ms Naylor claims staff at the hospital 'couldn't cope' with the number of visitors
"We came back at 8.30am sharp on Saturday and were told to take a seat as no beds were ready. We waited until 3.30pm until a bed was ready, but when we got there it had been reserved for someone else as well.
"Then, literally as Jack got to a bed, we were told it needed a deep clean and couldn't be used. We were taken to wait in an interview room.
"By this stage he was incredibly restless and hadn't eaten in nearly 24 hours on the advice of the nurses because he was waiting for surgery."
Ms Naylor said Jack eventually got a bed at around 4pm and had surgery under general anaesthetic to stitch up his wound at 4.45pm.
He was discharged at 8.45pm on Saturday and continues to recover at home in Eccles, Greater Manchester, along with his big brother Alfie, eight, who has autism, and dad Dean Sunderland, 32.
Ms Naylor has lodged a complaint about her experience with the Patient Advice and Liaison Service
Ms Naylor said: "I don't understand why they told us to come back at 8.30am and promised us a bed if that was never going to happen.
"I overheard the nurses talking and they said the plastic surgeon who draws up the list of procedures for the day didn't even start until 1pm. So why make us come in earlier and put Jack through all that stress?
"I can't believe they were making us wait in an interview room. It was cold and only had a couple of chairs. Me and Dean stayed with him the whole time but it wasn't a nice experience.
"The hospital was over-run. For the majority of our stay we were left with no clue as to what was going on. There was panic and mayhem everywhere."
Part of Jack's note read: "I would just like to say thank you to the NHS for letting me go home that night with an 8cm laceration across my head covered by only steri-strips and a bandage.
"It was great fun trying to pull it off in the night and also for being able to play chase with my mum and dad for seven hours the next day in your big A&E department whilst you found my bed upstairs.
Jack was discharged at 8.45pm on Saturday and continues to recover at home in Eccles
"I was so hungry and thirsty though, my mum kept saying I wasn't allowed anything I didn't know why.
"I really didn't like all the needles you had to force into my hands and all the bandages I had around me, I just wanted to pull them off."
Ms Naylor has lodged a formal complaint about her experience with the Patient Advice and Liaison Service.
The Central Manchester University Hospitals NHS Foundation Trust told Express.co.uk: “We are unable to comment on individual cases due to patient confidentiality, however our A&E has seen a significant increase in demand recently, as have many A&Es across the country.
"We take experiences such as these very seriously and urge Alisha to contact us directly to discuss further.”