Furious customers have accused flower companies for ruining Mother's Day
Businesses such as Debenhams and Marks and Spencer have come under fire after hundreds of customers took to social media to complain their expensive orders never showed up.
Scores of people were up in arms as their carefully-selected gifts were not delivered on-time – despite most shops advertising guaranteed Mother’s Day delivery.
While many who did receive their gifts have shared pictures of drooping, broken or squashed flowers.
And others complained the wilting bouquets were nothing like the picture of the product they ordered.
Now hordes of people have taken to social media to slate the “appalling” service, claiming their Mother’s Day celebrations had been ruined by these companies.
Wendy Watts tweeted Marks and Spencer saying: “Still waiting for my MD flowers. Daughter upset in USA I hadn't thanked her, me thinking she forgot! Poor service.”
Hundreds of orders failed to turn up on time
Another person said: “Absolutely appalled at your service! Ordered flowers on 12/03 for my mother for delivery today and never arrived-Disgusted!”
And a third wrote: "Thanks for making my mum think I don't care!”
Debenhams also faced the wrath of sons and daughters up and down the country – also being savaged for their “useless” customer service department.
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One woman rang customer service advisers on Saturday, Sunday and today to be told a manager would call her back – only to wait all day and find the call never came.
Lucy McGuiness tweeted: “Thanks to the incompetence of @DPD_UK my mum never got her Debenhams flowers today. I am SO UPSET.”
Kathryn Machray said: “@Debenhams dont bother to deliver #mothersday flowers on Fri,Sat or Sun. Apparently they cancelled my order but I wasn't notified #useless”
She also added: “Flowers for both my mum and grannie were no show. Meant to arrive Friday. Customer services useless. Expect much better.”
Hundreds of customers took to social media to complain their expensive orders never showed up
Charlotte Davies said: “@Debenhams still no refund and only 2 half dead bunches delivered and 1 that haven't turned up at all! No call back as promised either!”
Other companies were also accused of failing customers, with hundreds of unhappy customers posting on social media.
One said: “@MoonpigUK gotta say, the Mother's Day flowers I ordered from you, looked nothing like what you advertised. Won't buy from you next year !!!”
Another said: “@prestigeflowers waiting for a satisfactory response – Mother's Day flowers dispatched on 24th failed to reach courier so no flowers for mum.”
One person posted: “Surprise surprise can't get through to @Waitrose customer services after they cocked up everyone's Mother's Day flowers yesterday. On hold..”
And many warned against using such services in the future.
A Marks and Spencer spokeswoman said: "Our Mother's Day flowers are extremely popular and we pride ourselves on quality and service.
"We are disappointed if anyone feels let down and encourage them to contact our customer service team.”
Debenhams has also been contacted for comment.
In a statement Moonpig said: “We promise customers delivery between 8am until 9pm, and as of 2pm had made 90 per cent of all deliveries.
We take the quality of our products extremely seriously, launching a Freshness Promise this year, and apologise to any customers that have had issues.
“In the rare event that things go wrong we ask that customers get in touch with our Customer Service teams via firstname.lastname@example.org where we will do everything we can to remedy the situation.”