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Selene Lau said she will not shop at Morrisons again
Selene Lou says she had only popped into the store to buy a bottle of cider.
But the “horrible” experience has now put her off from ever shopping at the supermarket giant again.
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Said to be “very disappointed” following the encounter, the young woman took to social media to flag the issue with Morrisons.
She said: “Had a terrible experience in one of your stores (Newcastle-under-Lyme). I was buying a bottle of cider and a lady asked for my ID.”
Morrisons operate a Challenge 25 policy
Selene Lou says she had only popped into the store to buy a bottle of cider
And she accused the national food chain of discriminating against non-EU customers, before adding: “Besides this lady was extremely rude. I only cried “What?!”.
“That lady told me “quiet down” treating me like her children.
“She took my id to her supervisor without asking for my permission.
“She didn’t even apologize. (sic)”
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She took my id to her supervisor without asking for my permission. She didn’t even apologise.
Selene Lou, Morrisons customer
Her Facebook complaint was replied to by Morrisons, who apologised for the experience but clarified that they operated a strict Challenge 25 policy.
A spokesman wrote: “I’m sorry to hear you had such a poor experience in store Selene.
“We operate a strict Challenge 25 policy and as part of this accept any legible photographic passport, Military ID cards, European Photographic Driving Licences and Proof of age cards with a PASS hologram as ID”.
Ms Lau accused Morrison of discrimination
Other forms of ID that can be used under the policy include a Biometric Immigration Document and national identity cards issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland.
But Ms Lau rejected the apology and claims the damage has already been done, writing on Facebook: “She even placed my id on the self check out machine.
“Extremely disrespectful to my personal confidential information. I have never experienced such horrible customer service.
“I am very disappointed and I have learned my lesson. I would only buy alcohol from other stores.”
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