A mum-of-three who also cared for her two grandchildren slept on a mattress in their living room for more than 10 years because of council failures.
The woman was told her three-bedroom terraced house would be extended by Lancashire County Council as part of her grandchildren’s Care Order in 2005.
It took the council until 2011 to agree a budget and escalating costs meant the plans were eventually totally scrapped.
The Local Government Ombudsman ordered the council to pay her compensation.
The council apologised and said it would pay her £24,000 to reflect the “avoidable distress” she and her family suffered.
‘Lack of privacy’
The Ombudsman found both the woman and her daughter had to sleep on mattresses and the whole family lived in “significantly overcrowded” conditions.
Plans were drawn up in 2007 to add an extra bedroom and shower room, and to extend the downstairs kitchen and dining area and utility room.
But the council took four years to agree a budget for the work.
By 2016 the proposed costs had increased by £50,000 and the council told her the extension would no longer be built.
She complained to the Ombudsman, whose investigation found the council delayed getting an agreement for the extension, and reneged on its agreement to build it once the costs had escalated.
The investigation also found the council delayed deciding whether to provide the family with a people-carrier type vehicle in response to the court order. It eventually paid for a vehicle in 2016.
Ombudsman Michael King said: “Lancashire County Council agreed to extend the woman’s property as part of a care order, which was made to promote the welfare of her two vulnerable grandchildren. The council failing to comply with the order is extremely serious, and it could have put the children’s placement at risk.
“Throughout the period five children have grown up and become young adults – because of the overcrowding, the whole family has struggled with a lack of privacy and emotional development.
“The extension would have significantly improved their living conditions had it been built as agreed.
“While the remedy we have recommended cannot make up for the long-term distress of living in such overcrowded conditions, I hope it can go some way to providing for a stable future for the family.”
Lancashire County Council said: “We have fully apologised to the person involved, and we are very sorry for the distress our failings have caused.
“The Local Government and Social Care Ombudsman has identified a number of actions and we’ve drawn up a plan to address all the shortcomings that were outlined in the report.”