Size 20 Abbie Walsh-Greenfield was out shopping with her friend when she picked up a pair of large lacy, pink, elasticated bed shorts.
But Miss Walsh-Greenfield, 20, told how after turning to show her friend the shorts, a shop assistant made the off-hand comment about size with a “fake smile”.
Now Miss Walsh-Greenfield has penned an open letter to the lingerie chain after leaving the store in Cardiff with “with my tail between my legs”.
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Abbie Walsh-Greenfield says she was humiliated by a Victoria's Secret employee
She said: “Stores like this don't intimidate me. Walking around this store is the same as walking around the next.
“I didn't feel uncomfortable by the lack of XLs (I actually don't believe that I saw one in that size, anyway), nor by the 5 X-Smalls, 4 Smalls, 2 Medium, 1 Large and 0 X-Large ratio that seemed to be a common theme on the rails around the store.
“It wasn't even that, that had bothered me.”
The photographer says she left the store feeling ashamed
Photographer Miss Walsh-Greenfield says she put the shorts back on the rail after the shop assistant walked past and said: “Hi. Are you aware of the sizing in this store?”
I shuffled away, with my tail between my legs. I didn't even want to hold the shorts anymore
She said it left her feeling uncomfortable, so she left.
Miss Walsh-Greenfield said: “I shuffled away, with my tail between my legs. I didn't even want to hold the shorts anymore.
“I walked over to my friend, who was being helped by a lovely lady, and I stood there in silence for about 10 seconds.
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She penned a letter to the store chain in complaint
“Before walking back over to the rail that I picked up the cutest bed shorts ever from, and I put them back down.”
She added: “I know I am not a small person and I think that is why she said it.
“I was going to go back and complain but I did not want to put myself in that store.”
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Miss Walsh-Greenfield, of Rhoose, near Barry, South Wales, said she believes comments about size can really affect people with low self esteem.
She said: “It was only once I had gotten home and replayed the happenings in my head that I realised, had she have said that to someone weaker, or someone who couldn't take it, or someone who genuinely went into VS to buy something to make them feel special, things could have been different.“
Miss Walsh-Greenfield went on to spend money at Ann Summers instead.
Victoria's Secret reached out to resolve the matter
She finished the letter: “So, just to let you know Victoria's Secret Cardiff, I spent £100 in Ann Summers that exact day, and probably got double what £100 would have got me in VS.
“And besides that, besides the money which doesn't really matter, the staff in there were so lovely and kind, and no one questioned my size once, or my friends.”
A Victoria's Secret spokesman said: “Victoria's Secret expects that all customers be treated with respect. We are reaching out to the customer and will take the appropriate actions as we're committed to ensuring that everyone feels welcome in our stores.”
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