Audrey Benbow's family was horrified to see the room their relative was treated in
Audrey Benbow, 87, was taken by ambulance to Aintree hospital in Liverpool on Tuesday after a fall at her care home.
But instead of the privacy and dignity of a cubicle, her family say she was moved into a store room surrounded by trolleys laden with medical supplies.
Last night Aintree University Hospital Trust denied the claim and said the room is a clinical area containing emergency supplies.
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But granddaughter Sophie Weldon, 22, said with the corridors full of patients, nurses took her confused, elderly relative to a supply room to have her cut stitched.
Home carer Ms Weldon said: “It was a store room. There was a lady using a computer in the corner and people were walking in and out.
“My nan was oblivious to it as she’s in the very advanced stage of vascular dementia.
The hospital insist that the room is a fully operational clinical area Early signs of Dementia Tue, December 20, 2016
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Early signs of dementia
“But it was horrendous. The whole corridor right up to the door had been busy, where they had washed her down to clean the wound. She was in the corridor when I got there. I work in care myself and this is just disgusting.”
We apologise to Mrs Benbow and her family for their concerns
A hospital spokesperson
Last night, a hospital spokeswoman said: “The room which Mrs Benbow was moved to is a fully operational clinical area, not a stock room.
“The boxes [inside] are the hospital’s major-incident supplies, which include thousands of bandages, stored for quick access.
There is normally a screen separating them from the clinical area but this wasn’t there on the day.
The grandmother was apparently unaware of her surroundings due to vascular dementia
“However, we apologise to Mrs Benbow and her family for their concerns.” Last month a spokesman told of the pressures faced as patients waited for hours.
Yesterday, Dr Neil Goodwin, chairman of Aintree University Hospital NHS Foundation Trust, said: “The service we provided to Mrs Benbow was not completely ideal on what was the busiest day of the year so far.
“On a day of unprecedented pressure for emergency care and high numbers of patients requiring urgency admission, the nurse exercised appropriate initiative.
“We are delighted Mrs Benbow was treated swiftly and out within two hours.”
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