Sabeur Toumi, of the Preston Park Hotel in Brighton, claimed Khalid Masood was a “friendly” guest who spoke about his family and what he was doing in Brighton.
Masood stayed at the hotel last Friday before checking out the next day and returned at around 1pm on Tuesday where he spent his final night before committing his horrific attack in the capital.
Speaking on Sky News, Mr Toumi said: “He was very friendly, a normal guest we looked after. He stayed with us also Friday night, stayed with us one night and then he came back on Tuesday as a normal guest.
“He walked into the reception, he had a chat with my colleague about rates so I came out and met him and said hello to him and welcome to the hotel.
Sabeur Toumi said Masood was "laughing and joking"
Now when he stayed with us on Friday, so as a return guest, he was very friendly, laughing and joking
“Now when he stayed with us on Friday, so as a return guest, he was very friendly, laughing and joking, telling us stories about where he lived and obviously we have taken correct information about his address, telephone number, all the details, car registration number, what kind of car it is, credit card.
“He paid for his room and he went up very peacefully and we haven’t seen him after that, nobody saw him.”
Mr Toumi added staff had been in “shock” since finding out Masood had committed the attack and the hotel had been trying to continue as normal.
The manager said Masood had spent around ten minutes talking to him about his background and what he was doing in Brighton.
“We had a brief conversation where he came from, Birmingham because he gave us the address in Birmingham,” he said.
Get Quotes on Home Insurance
“But he had a southern accent… He talked about his family, his mum, his dad, his wife. He said his dad is ill, his mum’s upset because his dad is ill. I think he had one or two children.
“He said I’m visiting friends in Brighton, I can’t remember he mentioned London.”
A hotel guest saw the 52-year-old killer check out around 11.35am on Wednesday.
Michael Petersen said Masood had a “polite demeanour”.
London terror attack: Latest pictures Fri, March 24, 2017
4 dead and 40 injured in London terror attack
PA 1 of 44
Conservative MP Tobias Ellwood (centre) helps emergency services attend to a police officer outside the Palace of Westminster, London
“She (the receptionist) is chatting with a gentleman… I notice a very polite demeanour from the killer,” he said. “There is nothing in his conduct that would make me have any suspicious thoughts towards him.
“I remember he was roughly my height, very white teeth, smiling, articulate, polite. But all I saw of him would have been about ten, 15 seconds.
“We looked at each other, of course, because I had said ‘excuse me I just need to ask a quick question’ and he stepped aside, he was polite, smiling, nothing as I mentioned in his conduct, demeanour would have given me any thoughts as to what was… or that he was on his way to do something quite atrocious.
Responding to how he felt having stood next to Masood, Mr Petersen said: “I’ve been thinking of that since.
“The shocking realisation that you can stand next to somebody that is totally, perfectly normal, articulate, polite, presentable and the guys on his way to commit mass murder.
London mourns terror attack at vigil Fri, March 24, 2017
The world grieves after an attacker killed three people and injured about 40 near parliament in London.
PA 1 of 9
Floral tributes are left after the vigil in Trafalgar Square, London to remember those who lost their lives in the Westminster terrorist attack
“That means it could potentially be anyone you’re standing next to. That is quite a shocking realisation.”
He added there was “quite a number” of plain clothed police present at the hotel on Thursday morning for “several hours”.
Meanwhile, it has been revealed Masood was born on Christmas Day and converted to Islam after years of criminality.
On Wednesday afternoon he drove at tourists in a 4×4 on Westminster Bridge, killing mother-of-two Aysha Frade, Kurt Cochran, from Utah and 75-year-old Londoner Leslie Rhodes.
Forty other people were injured in the attack, with 29 treated in hospital, where seven remained in a critical condition on Thursday.
He killed PC Keith Palmer, 48, on his rampage towards Parliament before being shot dead.