Dennis Welchman, 75, was left lying with a broken hip for four hours before the NHS responded
Dennis Welchman, a retired builder, was found lying in pain just 50 yards from his daughter Careen Chew's home in Cheddar, Somerset.
A passerby found him shortly after 4pm on Tuesday and dialled 999, but ambulance crews did not arrive until almost four hours later.
Anxious friends and relatives sheltered Dennis with umbrellas and wrapped him in blankets as heavy rain fell.
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He is 75 and was in the gutter – it's not acceptable
Mr Welchman, who suffered a stroke a few years ago, was taken to the General Hospital in Weston-super-Mare where he underwent surgery to his hip the following day.
Careen, 45, said: "My mum had gone to the shop and he was waiting in the car and thought he thought he would come in to see me.
"A district nurse thought he had broken his hip and said that he absolutely needed an ambulance.
Mr Welchman suffered from a broken hip which wasn't treated until the following day
"Obviously there is a priority system, even so, he was left four hours in the rain, he is 75 and was in the gutter – it's not acceptable.
"The rain was quite heavy and it was running down the side of the road, he was soaking wet.
"Obviously they are under-funded but it's poor and disappointing. I feel if you don't complain and make them aware of it then the service will not be improved."
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Mr Welchman’s family say a district nurse told ambulance operators she suspected he had broken his right hip but the ambulance service claim they were not told he had suffered a fracture and downgraded the call to a 'priority 3' incident.
They also they were dealing with two time-critical life threatening emergencies nearby during his four-hour wait.
A spokesman for South Western Ambulance Service NHS Foundation Trust said: "The information provided to us at the time the call was made indicated that the patient did not want an ambulance to attend.
SW Ambulance Service are adamant that they were not informed that Mr Welchman's hip was broken
"We strongly refute any allegation that we were advised of a break or fracture to the hip, though the patient was reported to be experiencing hip pain.”
They added: "Owing to the volume of calls the ambulance service is dealing with, it is necessary to prioritise our resources to patients who are unconscious and not breathing.
"Unfortunately, there are occasions, like this, where we take longer to reach patients than we would like."
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